Land Rover North Dade

AUGUST 2011

Mr. Alvarez,

 

 

I'm writing to thank you for your resent assistance in the servicing of my car.  Not only were you particularly helpful in providing me with transportation during the service, but I found every one of your staff to be courteous, dedicated and hard working.  Tony stood out by being very detail oriented and thorough in cleaning up some broken glass that another dealership had carelessly left behind one of the panels.  When I pointed out the glass, he made himself immediately available and did a superior job dealing with it.  Of particular note, Neville Braganza, my service advisor, set a new standard of customer care.  I've had several other vehicles in my day, and countless trips to the service departments of other dealerships, and never have I enjoyed such respect and competency.  He kept me informed every step of the way throughout the service, and worked with me to schedule the pickup of my vehicle when it was convenient for me.  The level of respect and responsiveness, that he showed me has assured that I will never go anywhere else, nor to anyone else for service.

 

As someone who clearly takes pride in running a great service department, I thought you might like to be informed that others do notice and appreciate the high level of service you provide, along with the amazing people like Neville, and Tony who help you pull it off.

 

While I don't look forward to needing to have my car serviced, I certainly do look forward to working with you and the rest of your team when that time comes.

 

Regards,

David Arcella

 

 

 JULY 2011

          Mr. Alvarez I would like to extend my gratitude to Neville Braganz for going beyond the call of duty. I have been a Land Rover North Dade customer now since about 2004 as Neville has been my service consultant over the past several years. I have been to Land Rover North Dade first thing in the morning and at times arrived at nearly closing time to either drop off or pick up my car. Neville has always been there to meet me with a smile and the red carpet treatment. I would like to thank Neville for his upstanding professionalism and securing me as a Land Rover North Dade customer. I am not looking forward to my car breaking down but if that is the case looking forward to doing future business.

 

 

                                                                                                                                                                          Respectfully,

                                                                                                                                                                                               Eric M Lemcke

 

 

Mister Alvarez,

 

We are leasing a 2008 Range Rover from you.

 

I'm responsible for bringing in the car for servicing, and have come to know Neville Braganza as my Service Advisor.

 

Neville handles all of my visit's with professional efficiency, and a genuine warmth.

 

He obviously is an asset to your company, & I thank you for providing me with a knowledgeable Service Advisor to work with.

 

In fact, your customer service is second to none, & has made my experience with Warren Henry Automotive, truly enjoyable.

 

I am a very satisfied customer.

 

Thank You! 

Wayne Neho

 

 

 

JUNE 2011

 

To  Jennifer Farrell

Subject: RE: Recommended Treatment Plan report for your 2010 Land Rover Range Rover

 

Hello Jennifer,

First of all, let me compliment you and the Land Rover North Dade team for a wonderful operation. This report is an amazing tool. I have owned over 12 Range Rovers in the past 15 years, all purchased up north, and will be looking forward to my next one soon, this time it will be from Land Rover North Dade.

 

Glad everything looks good, only 2 items are the noisy breaks (given that they are wearing as expected, anything that can be done to eliminate the squeaking?) and the back-up camera not operating.

 

Please let me know, thanks once again,

Dani Gordon \ Visa Inc.

Director Business Development & Relationship Management

\

                         

 

MAY 2011

Subject: Great Customer Service

Jennifer,

Please forward this to Nestor, as I do not have his email address.

I wanted to thank you for the great customer service!!!

It was a pleasure to deal with you, and I hope to work with you again.


Jeannie Serfaty

 

 

 

To: Nestor Alvarez, Service Manager

Dear Nestor,

I have been a customer of Land Rover North Dade for three years and have always had a good experience with the service consultants when I've come to have my car serviced for maintenance. This week, however, was exceptionally great. I came on Monday morning and you showed me to Jennifer Farrell's office. While she was helping me, I noticed she would get emails from her other customers, and she was able to handle everything really well. My car needed some extra work because it had been due for service for some time, and I knew it would take an extra day. Jennifer kept me informed every step of the way, let me know of expected costs, the time it would take, and even explained the maintenance issues in a way that I understood. I contacted Jennifer several times within two days with my questions about the car and the service that would be performed, and Jennifer responded every time, even from her home, from her cell phone email. That has never happened before with other consultants.

I'm writing this to you to share that Jennifer went above and beyond to make sure I was informed about my car and that I would be happy. And I am.

Thank you for the great work that you and the entire service team do, especially Jennifer.

Sincerely,

Isabel M. Arias